FAQ
Welcome to the Boleri Frequently Asked Questions page. We want your shopping experience to be an easy one, so if anything here does not answer your question, please reach out.
1. How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 6–8 business days, and estimated delivery is 7–10 business days in total. Full details live in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See the Shipping Policy for details.
3. Where is Boleri located?
Boleri is a United States based online business offering a curated selection of home pieces, with shipping available within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact our customer service team or email info@boleri.com as soon as you can so we can catch the order before it enters processing.
6. What is your Refund Policy?
Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do I pay a restocking fee?
No. There is no restocking fee as long as the item is unused and returned in its original packaging. See our Refund Policy.
9. How can I contact customer support?
Use our Contact Us page or write directly to info@boleri.com.
10. Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, Boleri is online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are welcome, so contact our customer service team or email info@boleri.com for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Refund Policy. Email info@boleri.com and we will guide you through it.
14. How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 1940 Cannery Loop, Davis, California 95616, United States
Store Email: info@boleri.com
Store Phone: +15302914835
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)
We do our best to reply to your e-mail within 1–2 business days.
