Refund policy

Last Updated: October 6, 2026

At Boleri we want you to love what arrives. If a piece is not right, returning it is straightforward. Delivery times and shipping details are in our Shipping Policy.

Order Cancellations

You can cancel within 24 hours of placing your order by writing to info@boleri.com with your order number. After that window we cannot promise cancellation, since your order may already be in processing, and once it has shipped cancellation is no longer possible. If it has already shipped, you can return it after delivery under this Refund Policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return an item. To qualify, items must be:

  • Unused
  • In original condition
  • Returned with original packaging, tags, and accessories

Our customer service team will walk you through it. Restocking Fee: $0. We never charge one.

Refund Policy Overview

  • Returns Accepted: we accept returns for both defective and non-defective items within 30 days of delivery.
  • Exchanges Accepted: we accept exchanges for a different size, color, or product within 30 days of delivery.
  • Return Method: returns are accepted by mail only.
  • Return Label: the customer is responsible for arranging and paying for the return shipping label. For damaged, defective, or incorrect items, we reimburse the return shipping cost along with your refund.
  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: our customer service team guides you through the process
  • Restocking Fee: none

Return Costs

Defective or Incorrect Products: no cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.

Change of Mind: you cover the actual return shipping cost if the wrong item was ordered, it does not fit, or it is simply no longer wanted. Original shipping costs are not refundable.

How to Return an Item

  1. Contact us. Email info@boleri.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
  3. Send it back by mail. Purchase a return shipping label from a carrier of your choice (such as USPS, UPS, or FedEx) and send the item to the return address provided in your return authorization email. We recommend a tracked service. For damaged, defective, or incorrect items, keep your shipping receipt and we will reimburse the cost with your refund.

Refund Process

  • Inspection: once your return reaches us we inspect it against the criteria above.
  • Refund Timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. For a different size, color, or product, email info@boleri.com and we will set it up quickly.

Order Not Delivered

If your order has not arrived within the expected window, email info@boleri.com with your order number. You can also check its progress on our Order Tracking Page. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.

Non Returnable Items

For hygiene and safety reasons some items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so please review it occasionally. Continued use of our website after a change means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team at info@boleri.com.

Contact Information

Store Address: 1940 Cannery Loop, Davis, California 95616, United States
Store Email: info@boleri.com
Store Phone: +15302914835
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)
We do our best to reply to your e-mail within 1–2 business days.